I had to go to the Apple Store in Fort Worth today and get an item replaced.  The iPad 2 had just been released the previous day and Day 2 at the Apple Store was a still a mad house.  I will say this for the Apple Store, though,  they are were very efficient.  I was greeted at the door by a nice lady and I told her that I needed to exchange a pair of iPhone headphones because one of the earpieces had stopped working.  She called someone up to help me and the Apple Employee told me that Micah would be the best person to help me with my issue and he called him on his Intercom/Walkie Talkie something or other and asked him to raise his hand.  Way in the back of the store I see a guy waving his hand and was able to wade through the crowd and meet up with Micah.  He directed me to one the MacBooks that they have all over the place and politely asked me to create an Apple Store Genius Bar Appointment.  I  was surprised to find that there was an open appointment in just 15 minutes.  I finalized my appointment and proceeded to look around while I was waiting to be called up to the Genius Bar.  Within 15 minutes Micah found me in the crowd and had me follow him to the Genius Bar where he handed me off to another Apple Employee who was able to get me taken care of right away.  My previous experiences have been just as good as this one, and I’ve been very happy with Apple’s customer service at the Fort Worth Store.   You can get Driving Directions and a Map to the Fort Worth Apple Store here.